Service
Customized service
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Conceptual Design: We provide conceptual design services refer to product's appearance and details, such as appearance and handle in order to meets the client's specific requirements .
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Technical Support: Experts collaborates closely with clients to design production line layouts, assist with necessary product certifications for compliance.
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Marketing Materials: We provide advertising sheets, brochures, and maintenance guides in order to promote sales and expand brand awareness.
Warranty
We apply 3 years warranty for the compressor and 1 year for the whole body.
Shipping
TRUECOOLTECH offers professional and reliable transportation services, ensuring that our refrigeration products are safely and promptly delivered to our customers. We arrange daily shipments to various countries worldwide. Provide us with your address and port details, and we will verify the shipping costs for you.
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Safety in Transportation: We adhere to stringent packaging procedures to ensure the safety and quality of the refrigeration units during transit.
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Timely Delivery: Leveraging our efficient and mature supply chain, we are committed to delivering products to our customers on time.
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SKD/CKD Models: Utilizing the SKD (Semi-Knocked Down) and CKD (Completely Knocked Down) supply chain models helps reduce packaging and transportation costs.
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Maximizing Profits: Through meticulous management, we maximize the utilization of transport space.
Professional After-sales service
Our team provides customers with guidance on product use, troubleshooting, and maintenance. We offer timely and quick after-sales support, striving to alleviate concerns for our clients.
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Technical Guidance: We provide technical support to answer customers' technical questions in a timely manner, aiming to create a good experience for customers.
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Feedback Mechanism: Our comprehensive customer feedback mechanism helps us to continuously improve our products and services.
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Responsible for quality: Before dealing with after-sales service, our philosophy is to strengthen quality control as much as possible and reduce quality problems. If there is a quality problem with the product received, we will adopt a refund or exchange policy after evaluation.