FAQ
What Are The Terms Of Payment?
30% deposit in advance, and balance before loading.
How Long Is The Delivery Time?
Lead time is around 45 days after deposit payment for a standard specification order.(The specific Lead times vary by model and the order quantity. the production time will be slightly longer during the Lunar New Year, if necessary, please contact in advance.
What Is You Warranty Policy？
3 years for the core component like compressor and 1 year for the entire body. The warranty period can be extended according to your needs, and there will be additional costs.
What Certification You Have?
All products are CE, CB and RoHS certified. US models with UL/ETL, NSF, DOE, MEMA models with SASO . Meanwhile, we could get new certificates at competitive costs and fast time according to customer’s requests.
How do I purchase Truecooltech products?
Contact us, we will put you in touch with our service team .